1. Information We Collect

We collect several types of information to provide and improve our services:

A. Personal Information

When you use our services or register an account, we may collect:

• Full name
• Email address
• Phone number
• Shipping and billing addresses
• Payment details (processed securely via third-party gateways)
• Identification documents (if required for customs or verification)

B. Shipment Information

We collect details necessary to deliver your parcels, including:

• Sender and receiver names, addresses, and contact numbers
• Package contents, declared value, and tracking information

C. Usage Data

We may collect information automatically, such as:

• IP address, browser type, and operating system
• Date and time of access
• Pages visited and interaction data

2. How We Use Your Information

We use your information to:

• Process, track, and deliver shipments
• Communicate updates and support requests
• Verify your identity and prevent fraud
• Improve our website, services, and customer experience
• Comply with legal and regulatory requirements

3. Sharing and Disclosure

We may share your information with:

• Courier Partners: DHL, FedEx, Aramex, UPS, and selected local couriers for shipment handling.
• Payment Processors: For secure transaction processing.
• Regulatory Authorities: When required by customs or legal obligations.
• Service Providers: For IT, marketing, or analytics support (bound by confidentiality).

We do not sell or rent your personal data to any third party.

4. Data Retention

We retain your data for as long as necessary to provide our services, comply with legal obligations, resolve disputes, and enforce agreements.

5. Data Security

We use industry-standard encryption and security protocols to protect your information. However, no online system is 100% secure, and we cannot guarantee absolute protection against unauthorized access.

6. Cookies and Tracking Technologies

Our website uses cookies to:

• Enhance user experience
• Analyze site performance
• Remember user preferences

You can disable cookies through your browser settings, but some site features may not function properly.

7. Your Rights

You have the right to:

• Access, correct, or delete your personal data
• Withdraw consent for marketing communications
• Request data portability (where applicable)

To exercise your rights, contact us at crosscartglobal@gmail.com.

8. International Data Transfer

Since CrossCart Global Int Express partners with global courier companies, your data may be transferred across international borders. We ensure appropriate safeguards for such transfers.

9. Updates to This Policy

We may update this Privacy Policy from time to time. Updates will be posted on this page with the new effective date. Continued use of our services after changes means you accept the revised policy.

10. Contact Us

If you have questions about this Privacy Policy or your data, please contact:

Cross Cart Global International Express

Email: cross.cart.bd@gmail.com